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Quality Assurance
"Excellence in Training & Development"
This excellence in reflected in our day to day conduct. Honesty, compassion, tolerance, courtesy and determination are values which are implicit in our work and relationships. By our attitudes we strive to promote a company in which everyone, staff and all customers, feels involved, supported, valued and satisfied.
Learners are the foundation of our company and in dealing with each person we endeavour to:
• Give every learner the opportunity to make choices with regard to their learning and qualification programs in order that they may achieve their full potential;
• Treat every learner with respect, courtesy, tolerance and sensitivity;
• Avoid prejudice on such matters as religion, race, family background, appearance;
• Not compromise individual rights to confidentiality (subject to legal and regulatory disclosure regulations);
• Provide a healthy and safe workplace;
• Achieve a consistently high standard of training and development: vocational, academic and pastoral;
• Make learning interesting and enjoyable;
• Praise achievements and offer criticism only in a constructive manner, avoiding offence and recrimination.
Our 2008 self-evaluation has identified the following summary of main strengths and areas for improvement:
• The caring ethos of the organisation and the open and friendly centre with staff available for discussion and information;
• The commitment of management to continuous improvement;
• The good relationships between the staff and the trainees;
• The well developed induction programme for trainees;
• The improved retention of trainees in 2007/2008
• The improved use of initial assessment to inform future learning;
• The additional support for Jobskills Access and Job Ready Skills for Work trainees at the beginning of the placement;
• The improving of confidence, self-esteem and attitudes to work by almost all trainees;
• The good standards of work achieved by most of the trainees in the workplace and the good quality of almost all of the workplace training;
• The good planning and delivery of almost all of the essential skills lessons observed during the self-evaluation;
• The well planned and informative work placement support observed during the self-evaluation;
• The improved links with schools through the marketing programme;
• The improved links with schools through the Vocational Enhancement Programme.
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